Contact Manley Turnbull

We hope that you will contact us to discuss how we may be of help.

Our contact details are available on the right. Alternatively, please use our online enquiry facility below.

Your Information

Manley Turnbull Ltd collects personal information when you register with us or place an order for products or services. We will use this information to provide the services requested, maintain guarantee records and invoices. Manley Turnbull Ltd will not share your information with companies outside Manley Turnbull Ltd. For more information explaining how we use your information please see our privacy policy below.

GDPR Compliance / Privacy Policy ( Updated 17 May 2018 )

This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

What information do we collect about you?
How will we use the information about you?
Marketing
Access to your information and correction
Cookies
Other websites
Changes to our privacy policy
How to contact us

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected
using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and complete the work requested.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure
that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy
policy only applies to this website so when you link to
other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we
will place any updates on this we b page. This privacy
policy was last updated on 17 May 2018.

How to contact us

Please contact us if you have any question s about our
privacy policy or information we hold about you:
by email katy.manley@manleyturnbull.co.uk
by phone 01451 851882

How to complain

COMPLAINTS PROCEDURE MANLEY TURNBULL LIMITED SOLICITORS

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our
best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint; and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Stage 1
a. A letter of complaint should be sent to this firm initially who will respond within 28 days.
b. The complaint can include a complaint about the firm’s bill. You also have a right to apply to Court under Part III Solicitors Act 1974 for assessment of a bill. Please note that the firm will charge interest if a bill remains unpaid in whole or in part (the firm’s terms of business are referred to).

Stage 2
c. If the complaint cannot be resolved then the client can send a further complaint to Mrs Kay Edgeworth Chief Executive of the Professional Negligence Lawyers Association 5 Hales Mead Hales Close Cheltenham Gloucestershire GL52 6TE.
d. She will contact Manley Turnbull for details of the file relating to the complaint made, review the file and draft a response. The client will need to consent to the file being released to Kay Edgeworth.
e. She will aim to respond within 28 days of receipt of the file.

Stage 3
f. If we have been unable to settle your complaint using our internal complaints process. You have a right to complain to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007, that deals with legal services complaints.
g. Alternative complaints bodies such as ProMediate http://www.promediate.co.uk/click-2-resolve/consumer-guidance/
exist which are competent to deal with complaints about legal services
should both you and our firm wish to use such a scheme. We agree to use this scheme.
h. If it is a circumstance which requires notification to indemnity insurers then Manley Turnbull will do so.
i. If a referral is made to the Legal Ombudsman or a claim made which is otherwise covered by insurance then further communication with you will be with the insurers/their appointed panel firm of solicitors/claims handlers.
j. There will be no cost to you of handling the complaint at Stages 1 and 2. Stage 3 - The Legal Ombudsman has a discretion to award costs against the complainant. Legal Costs will be recoverable in any legal proceedings brought by a client against Manley Turnbull by the party that succeeds
Guiting Manor Farms
2nd Floor
Winchcombe Road
Guiting Power
Cheltenham
Gloucestershire
GL54 5UX
 
 
Tel: 01451 851882
Fax: 01451 657777
 
Email: info@manleyturnbull.co.uk